DELIVERY & RETURNS
Orders under £150.00 (net value) - £8.99 +VAT
Orders over £150.00 (net value) – FREE
If you are unhappy with your purchase, you can return the items to us within 14 days of receipt of your goods for a full refund. Whilst we are willing to pay carriage costs on any damaged products, should you simply not like the goods and wish to return or exchange them, items must be returned at your own cost. All returned items should be unused, returned in their original packaging and in a fully resalable condition.
Our refund policy does not apply to made-to-order products, which cannot be returned or exchanged.
We reserve the right not to accept items back after two months from the date of purchase under any circumstances.
Please do not try to return any items to us without contacting us for a returns form first. If items are returned to us without a valid returns form we are unable to offer a refund.
To request a return please email our customer service team at the following address : firstname.lastname@example.org or call us on : 0845 2575452